Mental Health Coordinator

• Master's degree in Social Work, Mental HealthCounseling, Psychology, or a related behavioral health field.
• Current clinical licensure in New York (LCSW,LMHC, LMSW, or equivalent).
• Minimum two years of full-time experience inoutpatient mental health, substance use, or integrated care settings.
• Strong understanding of CCBHC standards and acommitment to trauma-informed and culturally responsive care.
• Demonstrated ability to manage staff performanceand support professional development.
• Excellent verbal, written, and organizational skills.
• Ability to multitask, prioritize, and thrive ina fast-paced team environment.
• Bilingual proficiency in English and Spanish.
• Experience with electronic health record systems and data analysis.
• Experience managing staff members.

Access to Care and Program Operations

• Ensure the program meets or exceeds CCBHC access-to-care requirements, including same-day or next-day scheduling for new patients
• Monitor appointment capacity across the mental health team to prevent scheduling bottlenecks
• Manage caseload assignments to optimize both clinician capacity and patient outcomes to maintain service accessibility
• Track key performance indicators related to timeliness and continuity of care
• Review scheduling data regularly and make real-time adjustments to maintain access standards

Staff Management and Development

• Directly supervise full-time behavioral health clinicians and independent contractors
• Conduct performance monitoring and provide feedback to clinical staff
• Facilitate professional development and training opportunities
• Support onboarding of new staff and orient them to agency workflows
• Serve as the primary operational point of contact for clinical staff and resolve workflow issues that impact service delivery

Patient Assignment and Continuity

• Manage patient assignments from the intake to therapy within the Electronic Health Record system
• Conduct extended evaluations to deliver short-term clinical support to high-risk patients
• Ensure timely transitions that support continuity of care
• Coordinate with the Access and Intake Department to streamline patient flow throughout the system

Integrated Care Coordination

• Serve as the primary operational liaison between the Mental Health Program and the substance use team, care managers, peer specialists, nursing, and psychiatry.
• Facilitate collaboration across programs to identify and address the needs of patients with complex presentations
• Ensure coordination of services and reduce fragmentation of care
• Provide translation services to support equitable access for diverse patient populations

Data, Quality and Regulatory Support

• Use the Electronic Health Record and other data systems to track clinical caseloads and monitor operational metrics
• Identify opportunities for service improvementbased on data analysis
• Prepare monthly reports on clinical staffing,caseload distribution, and access-to-care metrics for the Director of MentalHealth
• Collaborate with the Quality Assurance andCompliance Department to support adherence to HIPAA and regulatory standards
• Provide data and operational insights that inform compliance activities