This Privacy Policy describes how Metropolitan Center for Mental Health and its affiliates under common control (“MCMH”, “we,” “us,” or “our”) currently process personal information obtained from users of this website. As part of our service offerings, we provide this website which provides information and contact information regarding the Metropolitan Center for Mental Health. This Privacy Policy does not cover the safeguards we apply to protected health information subject to the Health Insurance Portability and Accountability Act. If you reach out to us by telephone or email, we will implement all required protective measures to keep your protected health information secure and fully comply with applicable law. In fact, our website is specifically designed to limit the amount of data that it collects to prevent website users from submitting personally identifiable information by avoiding the use of submission forms and directing website users to contact us via email, fax or phone.
This policy also applies to individuals who interact with our website.
By accessing or using this website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of information as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the site.
As we expand our offerings, we may collect additional categories of personal information directly from website users.
This policy explains how we handle the personal information we collect or receive, and how individuals whose information we may process (“data subjects”) can understand and, where applicable, exercise their privacy rights. Where required, we may also provide additional notices at the point of collection that supplement or reference this policy.
This policy will be updated as our services and data practices evolve. Material changes will be reflected on this page, and where required, we will provide additional notice.
What Data We Collect
This section outlines the categories of personal information we collect and process, either directly or through service partnerships.
“Personal information” (also referred to as “personal data” in some jurisdictions) means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. This includes identifiers such as IP data, and cookies, and any information derived from or associated with such identifiers.
- Category of Personal Information: Internet/electronic activity
- Examples: Device and IP data
- Current Use of This Data: Collected, Processed
- Categories of Recipients: Service providers only
The disclosures provided in the table above are subject to the following important notes and explanatory details: Information that has been de-identified or anonymized in accordance with applicable laws is no longer considered personal information. We may use, share, license, or otherwise process such de-identified data for any lawful purpose, including but not limited to research, analytics, benchmarking, product development, service improvement, business intelligence, marketing insights, or the creation of aggregated datasets. We take reasonable steps to ensure that de-identified data cannot be re-associated with any individual.
Sources of Personal Information
We collect personal information from a variety of sources, depending on how individuals interact with us and our services. These sources may include:
- Your interactions with our website – When you visit our website, we may collect certain technical data from your device, such as IP address, browser type, and browsing behavior, using cookies and similar technologies. For more information, please see the “Cookies and Tracking Technologies” section of this policy.
Purposes for Collecting and Using Personal Information
We collect, use, and otherwise process personal information for a variety of business and operational purposes, depending on the context in which we receive the data. These purposes may include:
- To provide services and functionality – Including enabling access to our website.
- To personalize experiences and market responsibly – Including tailoring website content, marketing our services, and working with advertising or analytics partners to understand engagement across channels.
- To comply with legal obligations and protect legal interests – Including responding to lawful requests, subpoenas, or court orders; complying with recordkeeping and regulatory requirements; and exercising or defending legal claims.
Information Sharing and Disclosure
We may disclose personal information to third parties for a variety of operational, legal, and commercial purposes, including:
- To fulfill a request or transaction – Such as providing access to a website feature.
- To comply with contractual obligations – We may disclose personal information as necessary to fulfill our obligations under agreements with service providers, partners, or other third parties involved in delivering or supporting our services.
- To service providers and vendors – We may share information with contractors, cloud infrastructure providers, analytics platforms, and other service providers who assist us in delivering services, operating our website, or supporting our business operations. These parties are required to handle the information in accordance with applicable law and contractual obligations.
- To business partners or other third parties – We may disclose personal information to business partners, resellers, advertising networks, data analytics firms, or others in connection with marketing, business development, or other commercial initiatives.
- To comply with legal obligations – We may disclose personal information if required to do so by law, regulation, subpoena, court order, or governmental request. We may also disclose data as necessary to investigate violations, detect or prevent fraud, or protect the rights, property, or safety of MCMH, our users, or others.
- In connection with a business transfer – If MCMH or any of its assets, units, or affiliates are acquired, merged, reorganized, or otherwise transferred, personal information may be disclosed or transferred as part of that transaction.
We take reasonable steps to safeguard personal information we collect, including through technical, administrative, and physical controls appropriate to the nature of the data and our operations.
We may also share de-identified or aggregated information with third parties for any lawful purpose. Such information does not identify you personally and is not subject to this Privacy Policy.
Cookies and Tracking Technologies
We and certain third-party partners use cookies, pixel tags and similar tracking technologies to collect information about how visitors interact with our website. These technologies help us improve site functionality, analyze traffic patterns, understand engagement with content, and support our advertising and marketing efforts.
Cookies are small data files stored on your device that can retain information such as a user identifier, session state, or preferences. While cookies cannot access files or data stored on your hard drive or interact with cookies set by other websites, they may be used to associate browser or device activity over time. Pixel tags (sometimes called web beacons) are small pieces of code that can track certain actions on web pages or emails, such as whether a user viewed or clicked specific content.
Some parts of our website use first-party cookies to help us assess how useful our content is, how visitors navigate through our site, and how we can improve the user experience. In addition, we may allow third-party advertising networks, analytics services, or marketing partners to place cookies or similar tracking technologies on your device when you visit our website. These third parties may use information about your visits to our site and other websites to deliver personalized ads or measure the effectiveness of their campaigns. While we do not receive access to the information contained in these third-party cookies, we may use the services of these partners to advertise our own services based on aggregated or inferred user behavior.
You may be able to manage or restrict the use of cookies and similar technologies through your browser settings, which could allow you to block cookies entirely, be notified when cookies are set, or delete existing cookies. Please note that disabling cookies may impact the functionality of certain features or pages. To learn more about interest-based advertising or to opt out of third-party tracking by participating advertising networks, you may visit:
- DAA (Digital Advertising Alliance)
- NAI (Network Advertising Initiative)
By continuing to use our website, you consent to the use of cookies and tracking technologies as described above. We do not guarantee that browser-level controls or third-party opt-out tools will block all tracking activity, and we disclaim responsibility for the functionality or effectiveness of those tools.
No Collection of Children’s Personal Information
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a child under 13, we will delete it in accordance with applicable law.
Third Party Websites
Our website may contain links to third-party websites that are not owned or operated by MCMH. We do not transmit personal information about you to those websites, and we are not responsible for their privacy practices or content. If you choose to leave our site and visit a third-party website, your information will be governed by that site’s privacy policy and terms of use, which may differ from ours, even if the third party is a service provider used by MCMH. For example, if you click on a link to the CDC website from the MCMH website, the content, data collection and any tracking technologies employed by the CDC website shall be governed by the terms of the CDC website.
Do Not Track Signals
Some web browsers and extensions offer a “Do Not Track” (DNT) setting or Global Privacy Control (GPC) signal intended to indicate a user’s preference not to be tracked across websites. At this time, there is no universally accepted standard for interpreting DNT or GPC signals, and our website does not currently respond to them.
To reduce or block tracking technologies, you may use private browsing modes (such as “Incognito” or “Private” windows), adjust your browser settings, or use third-party tools to manage cookies and trackers. However, your browser provider or third-party services may still collect information independently, and we do not control their behavior. Please consult your browser’s support documentation for more information.
Retention and Disposal of Personal Information
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide services, comply with legal obligations, enforce our agreements, resolve disputes, and support our business operations. The specific retention period for any given category of data may vary depending on the nature of the information, the context in which it was collected, and applicable legal or regulatory requirements.
We may also retain de-identified or aggregated data for any lawful purpose. When personal information is no longer needed for its original purpose and we are not legally required to retain it, we will take reasonable steps to delete, de-identify, or otherwise dispose of it in a secure manner.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time at our sole discretion or as required by law. All changes will take effect upon posting the revised version to this page, unless otherwise stated. Your continued use of the website following any changes constitutes your acceptance of the updated policy.
We encourage you to review this page periodically to stay informed about our data practices. If we make material changes to how we collect, use, or share your personal information, we may also notify you through additional means, such as email or a notice on the website.
Questions or Suggestions
If you have any questions or concerns about how we collect, use, or disclose personal information, you may contact us using one of the following methods:
- Phone: 212-362-8755 during regular U.S. Eastern Time business hours
- Email: info@metropolitancenter.com (please allow up to five business days for a reply)
