Care Manager
The Care Manager at a Metropolitan Center for Mental Health (MCMH) holds a pivotal role in our Certified Community Behavioral Health Clinic (CCBHC) by ensuring integrated, person-centered care for individuals with mental health and substance use disorders. This position involves coordinating services, developing care plans, and acting as a liaison between patients, families, and service providers to improve health outcomes.
Think you're a great fit for this role? Kindly submit your updated CV along with a statement of interest to the email below.
Salary
$60,000 - 62,000
Commitment
Full-time
Start
July 21, 2026
Duration
Ongoing
Hours
40 hrs / week
Location
On-site
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Spanish fluency required
- Experience in case management or care coordination (minimum 2 years), preferably in behavioral health or substance use services.
- Experience working directly with underserved populations, community-based programs, or behavioral health organizations (minimum 2 years).
- Strong knowledge of community resources and healthcare systems in New York City.
- Familiarity with CCBHC standards and trauma-informed care practices is highly desirable.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency in computer systems, electronic health record (EHR) systems and documentation standards.
- Ability to work collaboratively within a multidisciplinary team.
Responsibilities
- Engage patients in person-centered care planning, ensuring their needs and preferences are fully integrated into treatment plans.
- Manage a caseload of patients for routine monitoring around service needs.
- Meet with assigned patients on a weekly basis, or as needed.
- Coordinate and monitor comprehensive care plans, including mental health and substance use.
- Provide care management services, including scheduling appointments, tracking progress, and ensuring timely follow-ups.
- Collaborate with multidisciplinary teams, including clinicians, peer support specialists, and external service providers.
- Assist patients in accessing community resources, such as housing, transportation, and food assistance programs.
- Conduct regular social determinant of health assessments to evaluate client progress and adjust care plans as needed.
- Participate in team meetings, case conferences, and training sessions to support integrated care delivery.
- Document all client interactions and care plans in the Company’s EHR system, in compliance with CCBHC and regulatory standards, ensuring accuracy and confidentiality.
- Maintain strict patient confidentiality with the highest regard, and in accord with Federal HIPAA laws.
